Question 1

What types of prints do you offer?

Accepted Answer

We offer fine art photography prints in multiple sizes and formats: Open Edition Prints available in 8.5" × 11" and 13" × 19" sizes, framed and ready to hang, hand-signed by the artist. Limited Edition Prints: 24" × 36" prints on ChromaLuxe metal, hand-signed, numbered, and protected by certificate of authenticity.

Question 2

What is ChromaLuxe metal printing?

Accepted Answer

ChromaLuxe is a premium metal printing process that uses dye-sublimation to fuse images directly into a coated aluminum surface. This creates prints with exceptional color depth, durability, and archival quality.

Question 3

What's the difference between open edition and limited edition?

Accepted Answer

Open Edition: These prints are available in unlimited quantities. They're hand-signed by the artist, framed, and ready to hang. Perfect for collectors who want beautiful art at accessible prices. Limited Edition: These are exclusive prints with a fixed edition limit (e.g., 20 prints total). Each is hand-signed, numbered (e.g., "5/20"), printed on ChromaLuxe metal, and comes with a certificate of authenticity. Once the edition sells out, no more prints of that size will be produced.

Question 4

Are the prints really hand-signed by the artist?

Accepted Answer

Yes! Every print, whether open or limited edition, is personally hand-signed by Ning Ma. Limited edition prints are also numbered to indicate their position in the edition.

Question 5

What is fine art photography?

Accepted Answer

Fine art photography is photography created as an artistic expression rather than for commercial or documentary purposes. Fine art photographers use technical skill, artistic vision, and creative interpretation to create images that are considered works of art.

Question 6

What is archival quality?

Accepted Answer

Archival quality refers to materials and processes that ensure artwork will last for generations without significant deterioration. ChromaLuxe metal prints are considered archival quality with a 65-year lifetime no-fade guarantee based on independent testing by Wilhelm Imaging Research.

Question 7

What is a numbered edition?

Accepted Answer

A numbered edition indicates the position of a print within a limited edition series. For example, "5/20" means this is the 5th print out of a total of 20 prints in the edition. The numbering is written by hand by the artist and appears on the print itself.

Question 8

How does ChromaLuxe printing work?

Accepted Answer

ChromaLuxe printing uses a dye-sublimation process. Your digital photograph is printed onto transfer paper using dye-based inks, then heat-pressed onto a coated aluminum surface at high temperature and pressure. The dye vaporizes and embeds into the coating, effectively fusing the image to the metal permanently.

Question 9

How does the guarantee work?

Accepted Answer

Our 65-year lifetime no-fade guarantee applies to all limited edition ChromaLuxe metal prints displayed under normal indoor conditions. If your print shows any signs of fading within the guaranteed period, you can make a claim by contacting us with photos and details. We'll review your claim and arrange for a replacement at no cost to you if it's covered under the guarantee.

Question 10

Why choose ChromaLuxe over other print types?

Accepted Answer

ChromaLuxe offers several advantages: exceptional durability (scratch and moisture resistant), vibrant color depth, low maintenance (no glass required), modern aesthetic appeal, and a 65-year lifetime no-fade guarantee. Unlike paper prints that require glass protection, ChromaLuxe prints are ready to display immediately.

Question 11

Why are limited editions more expensive?

Accepted Answer

Limited editions are more expensive because they offer exclusivity, collectibility, and premium materials. Each limited edition print is one of only 20 ever made, printed on ChromaLuxe metal, hand-signed and numbered by the artist, includes a certificate of authenticity, and comes with a 65-year lifetime no-fade guarantee.

Question 12

How long does processing and shipping take?

Accepted Answer

Orders are processed and shipped within 1-3 business days from California (Monday-Friday, excluding US holidays). Once shipped, delivery times vary by location and shipping method selected.

Question 13

Do you offer free shipping?

Accepted Answer

Yes! Free domestic shipping is available for orders $65+. For orders under $65, standard shipping rates apply.

Question 14

Do you ship internationally?

Accepted Answer

Please contact us for international shipping options and rates. We're happy to work with you to arrange international delivery.

Question 15

Where are prints shipped from?

Accepted Answer

All prints are processed and shipped from California, USA. Orders are processed and shipped within 1-3 business days (Monday-Friday, excluding US holidays).

Question 16

How does shipping work?

Accepted Answer

Once you place an order, it's processed within 1-3 business days. Your print is carefully packaged in protective materials and shipped via a reliable carrier. You'll receive a tracking number via email once your order ships.

Question 17

What is your return policy?

Accepted Answer

Returns/exchanges are accepted within 14 days of delivery for unused items in their original condition and packaging. Customers are responsible for return shipping costs, and original shipping fees are non-refundable.

Question 18

What is your lifetime no-fade guarantee?

Accepted Answer

All limited-edition ChromaLuxe metal prints are backed by a 65-year lifetime no-fade guarantee, based on independent testing by Wilhelm Imaging Research. If your print shows any signs of fading within the guaranteed period under normal indoor conditions, we will replace it at no cost to you.

Question 19

Do limited edition prints come with a certificate of authenticity?

Accepted Answer

Yes! Every limited edition print includes an official certificate of authenticity. This document verifies the print's authenticity, edition number, and provides important documentation for insurance and resale purposes.

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